Contact information
# Contact Us
We're here to help. Whether you have a question about our products, your
order, or just want to say hi — we'd love to hear from you.
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## Customer Support
**📧 Email:** contactsupport@flaevara.com
We typically respond within **24-48 business hours** (Monday through Friday).
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## What to Include in Your Email
To help us assist you faster, please include:
- **Order number** (if applicable)
- **Full name** on the order
- **Detailed description** of your question or issue
- **Photos** (if reporting damage or product issues)
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## Business Hours
We respond to emails Monday through Friday, 9 AM - 6 PM (CET).
Messages received on weekends or holidays will be answered the next business day.
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## Social Media
Follow us for tips, updates, and behind-the-scenes content:
- **Instagram:** @flaevara
- **TikTok:** @flaevara
*(Update with your actual handles when set up)*
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## Wholesale & Partnerships
For wholesale inquiries, collaborations, or media requests:
**📧 Email:** contactsupport@flaevara.com
**Subject line:** "Wholesale" or "Partnership"
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We're a small team committed to helping every customer. Thank you for
choosing Flaevara™.