Refund policy
Return Policy
At Flaevara, we want you to shop with complete confidence. That’s why all orders are backed by our 120-Day Satisfaction Guarantee.
120-Day Guarantee
If you are not satisfied with your purchase for any reason, you may request a return within 120 days of the delivery date.
To initiate a return, contact us at:
Our team will provide you with the necessary instructions.
Return Requirements
To be eligible for a return:
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The request must be submitted within 120 days of delivery.
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You must provide your order number or proof of purchase.
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The product must have been purchased directly from our official website.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method used for the purchase within up to 10 business days.
Depending on your bank or card issuer, it may take a few additional days for the refund to appear in your account.
Damaged or Incorrect Products
Please inspect your order upon delivery.
If you receive a product that is:
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damaged,
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defective, or
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different from the product you ordered,
please contact us within 48 hours of delivery and include:
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your order number;
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photos of the product;
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photos of the packaging.
We will review your case and, where applicable, offer a replacement, refund, or store credit.
Cancellations
Orders can only be canceled before they have been prepared for shipment.
Once an order has been shipped, it must follow the return process outlined above.
Promotional Items
If your order included free gifts, promotional offers, or discounts based on a multi-item purchase, and the return causes the order to no longer qualify for the promotion, the value of the free gift or discount may be deducted from the refund amount.
Undelivered Orders
If your order does not arrive within the estimated delivery timeframe shown at checkout, please contact us with your order number.
Claims for undelivered orders must be submitted within 30 days of the order date.
European Union
If your order is shipped to a country within the European Union, in addition to this policy, you may have the right of withdrawal provided under applicable law, which allows you to cancel or return your order within 14 days of receiving it, where applicable.
Need Help?
If you have any questions about returns or refunds, please contact us at: