Shipping policy

Last updated: 4-22-2024

By placing an order with Flaevara™, you explicitly agree to the terms outlined in this Shipping Policy. We strongly advise you to read this document carefully before completing your purchase.

1. Order Processing Times

All orders are subject to a processing period before shipment.

  • Standard processing time is 3 to 7 business days (excluding weekends and national holidays).

  • During high-volume periods, sales, or product launches, processing times may be extended without prior notice.

  • Order Modifications & Cancellations: Because our fulfillment process is highly automated, we cannot modify, change, or cancel any order once it has been placed.

2. Shipping Delivery Estimates

While we offer standard shipping options, all delivery timeframes provided at checkout or on our website are strictly estimates.

Flaevara™ has no control over the carrier's operations and is not liable for any shipping delays, whether caused by weather, carrier logistics, customs clearance, or other unforeseen circumstances. We do not issue refunds or shipping credits for delayed deliveries.

3. Transfer of Risk and Liability

Flaevara™ operates under a "FOB Origin" (Free on Board) shipping model. The risk of loss, damage, and title for your items pass strictly to you the moment we hand your package over to the shipping carrier.

We are NOT responsible or liable for:

  • Packages lost or misrouted in transit by the carrier.

  • Packages marked as "Delivered" by the carrier but claimed as not received (stolen/porch pirated).

  • Delays in scanning tracking information.

If your package is lost or stolen, it is entirely your responsibility to file a claim directly with the shipping carrier. Flaevara™ will not issue refunds or free replacements for lost or stolen packages.

4. Incorrect Shipping Addresses

It is solely the customer's responsibility to enter a complete and 100% accurate shipping address at checkout.

If a package is delayed, lost, or returned to us due to an incomplete, incorrect, or undeliverable address provided by you:

  • No refunds will be issued.

  • If the package is returned to our facility, you will be required to pay a Reshipping Fee (plus any return postage fees incurred by Flaevara™) before we send it out again.

  • If you choose not to pay the reshipping fee, the item will be considered abandoned, and your original payment will be forfeited.

5. International Customs, Duties, and Taxes

For all orders shipped outside of Spain, you (the buyer) are the importer of record and are solely responsible for all customs duties, import taxes, and brokerage fees imposed by your local government.

Refused Packages: If you refuse to pay the required customs duties or taxes, or if you refuse delivery of the package for any reason, the package may be abandoned by the carrier or destroyed by customs. In such events, Flaevara™ will absolutely NOT issue any refund, store credit, or replacement.

If the package is returned to us due to unpaid customs, the actual return shipping costs and a 15% restocking fee will be deducted from any potential refund (at our sole discretion).

6. Damages in Transit

We package our glass bottles and serums with extreme care. However, if your product arrives physically damaged due to carrier mishandling, you must strictly comply with the following protocol:

  1. You must report the damage to contactsupport@flaevara.com within 48 hours of the delivery timestamp.

  2. You must provide clear photographic evidence of the damaged product.

  3. You must provide clear photos of the exterior shipping box showing any crushing or impact.

  4. You must retain all packaging materials and the damaged item, as the carrier may require an inspection.

Failure to report the damage within 48 hours or failure to provide the required evidence will result in the immediate denial of your claim. Flaevara™ reserves the sole right to determine whether to issue a replacement or store credit for verified carrier damages. No cash refunds will be issued for items damaged in transit.

7. Shipping Restrictions

Flaevara™ reserves the right to cancel any order and issue a refund if the shipping destination is flagged as high-risk, is located in a restricted trade zone, or if the carrier cannot guarantee delivery.

8. Contact

For technical questions regarding your tracking number, please contact the carrier directly. For policy inquiries, contact us at:

📧 Email: contactsupport@flaevara.com 🌐 Website: www.flaevara.com 📍 Address: Flaevara™, Ps Ferrocarriles Catalanes 91, Cornellà , Barcelona, 08940, Spain