Privacy policy
Privacy Policy
Data Controller
Data Controller: Flaevara
Email: info@flaevara.com
In compliance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), we provide information about how your personal data is processed.
What Information Do We Collect?
We may collect the following types of information:
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Identification and contact information: first name, last name, address, email address, and phone number.
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Payment information: processed securely by our payment providers. We do not store your complete credit or debit card details.
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Browsing information: including information collected through cookies and similar technologies.
How Do We Use Your Information?
We use your personal information to:
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Process and manage your orders, shipments, and returns.
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Process payments and manage billing.
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Respond to inquiries and provide customer support.
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Send marketing communications, only when you have provided your consent.
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Comply with applicable legal obligations.
What Is the Legal Basis for Processing?
We process your personal information based on:
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The performance of the purchase agreement.
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Your consent, where required, for marketing communications.
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Compliance with applicable legal obligations.
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Our legitimate interest in improving our services and customer experience.
Who Do We Share Your Information With?
We may share your information with service providers necessary to operate our business, including:
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Shipping and logistics providers.
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Payment processors.
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Our e-commerce platform provider, Shopify.
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Email marketing and communication service providers.
Some of these service providers may be located outside the European Union. Where applicable, appropriate safeguards required under the GDPR will be implemented to protect your personal information.
How Long Do We Keep Your Information?
We retain your personal information for as long as necessary to maintain our commercial relationship with you and, afterward, for the periods required by applicable laws and regulations, including tax and accounting requirements.
Your Rights
You have the right to request access to, correction, deletion, restriction, or portability of your personal data, as well as the right to object to certain processing activities.
To exercise your rights, please contact us at:
You may be asked to provide a copy of an identification document to verify your identity.
If you believe that your personal data has not been processed appropriately, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD):